Facts about Live-Chat that Prove it Maximizes Conversions on your Website

     Have you ever visited a website and been greeted by a very welcoming chat pop-up from the admin? Then you’re already familiar with the concept of live chats. On observing closely, you’ll find that tonnes of websites are testing the waters for live chats and it seems that most of their customers are loving it!

But, will live chats increase conversions in all cases?

Well, the short answer is ‘No’. There are certain tips and tricks to this. Not only that, while incorporating a live-chat into the website, some things need to be taken care of which, if done in the right manner, will help you rake in more money and increase conversions. There are at times, the conversions decrease instead of giving the desired results, so it is important to have the right technology and approach. Although live chats have been known to work for all sites, the implementation process behind each one may differ.

So, how does it optimize conversions, really?

Live chat has only been hitting the shelves for a short time. For consumers, it means no waiting in long calls, no eagerly-waiting for a reply or mail; just chat with a real person (added advantage over chat-bots) to get real-time information on the product they’re interested in. This ensures that they make purchases before they lose interest in the product and more inquiries turn into sales!

What should I keep in mind before earmarking live-chat for my website?

The customer is the king! You must delve in to study more about them, their countries of residence, if they’re genuine or time-wasters, providing ample and timely customer support, etc. When it comes to the technical side, you must know how to pick the right software for your setup. Get these right and you’re sure to increase conversions.

Some tricks of the trade!

     1. When you offer ‘Live-chat’, it should, in essence, be live. Offline messaging can test your user’s patience.

       2. The chat facility should be round-the-clock.

       3. Ensure quick responses, if possible, under 15 seconds.

How do I set it up on my website?

Now that you’re convinced about the benefits of live-chat, if you’re looking forward to implementing it, hire expert services from Openwave, a web and app development company.

Latest 3 Parameters to Consider When Choosing a Payment Gateway - 2018

Making the selection of the most suitable payment gateway

      You may put in whatever level of effort in conceiving the idea of your web or mobile application and then designing it to perfection. But if you do not select the right payment gateway for it, you are just never going to able to get the most out of monetizing your avenue. This is why it becomes really crucial to put in the initial research in know what your business needs in terms of a payment portal.

Here are a few parameters which should drive your choice of the most apt payment gateway:

Ease of Change and Flexibility

      As your eCommerce website grows, not only will your web or mobile avenue scale up in size, but it is also bound to become all the more complex. This is when you would need your payment gateway to respond to the call as well, and hence the last thing you need is to be stuck with a gateway which would just not embrace changes.

     The Geographical Reach

      A web avenue or a mobile application truly transcends the barriers of geography and this is why it is able to handle a customer base spreading across continents and countries. In order to cater to the needs of geographically dispersed users and to have them effectively making secured transactions on your avenue, you need a payment gateway which can operate in all these specific geographies. Look for essential features such as support for various currencies, acceptance of international credit cards, etc. in your web gateway.

     Strength of the Security Wrapper

      Leaks and lapses in your gateway are going to hurt both the stability and reputation of your business really badly, and this will also eventually turn away customers from your avenue. This is where you want security features such as Safe Pay, PCI compliance and others enabled in the solution you eventually stand to choose.

      Stuck between choices of payment gateways and not knowing where to go? Get Openwave’s assistance by calling us today, and let the best payment gateway development company in US guide you with the most suitable one for your Web Avenue or mobile application.

Realizing the Power of Joomla as your Web Avenue's CMS

Look through the internet and what do you think is the resource which drives it? It undoubtedly is content and this is the reason why some of the highest grossing businesses over the internet are content driven ones, be it simple news and advertising avenues or full blown search engines. When you are looking to drive such a content centered business, you cannot just afford to be reckless about managing content over it, as this is soon going to overwhelm you. This is where a lot of content management systems like Joomla, Drupal and others have found use.

Below are a Few Major traits of Joomla which make it apt as a CMS for Web Avenues:

1. A Quick Starting Application

A uniform web editor and administrative console which is the backbone of Joomla CMS make it have a simple and gradient-less learning curve. What this means to you is that you no longer need to spend hours and hours figuring out how to build a content page or try and explain this to other parties involved in the process.

2. A Free Platform

The advantage of exploring Joomla web development is that you would not need to dish out any money in license fees. Being an open source platform, anyone be it an individual or a company can choose to start building content driven websites using Joomla and this is truly a no-cost solution to a humongous content management problem.

3. No Programming Background Required

This is one of the major reasons why Joomla has been able to penetrate so much as a content management platform. The platform requires minimal knowledge of any programming constructs and just about every administrative activity can be handled through a functionality rich-console.

4. Great Menu Creation Features

If you have a business website you would undoubtedly want to categorize your product or service offerings into menus, and this is something which will be extremely easy to do with Joomla.

Have all these benefits got you excited about the prospects of implementing Joomla as the framework to manage content for your web avenue? Then Openwave's renowned and well established expertise in Joomla CMS can serve you well! Hire developers in New York from us!

Benefits of Hiring a Professional Magento eCommerce Development Company

If the advent of the World Wide Web was the seed, the coming up of eCommerce was the watering which developed online businesses into a lush green, fruit bearing tree. Seeing the ceiling-less profits, a lot of business websites have sprung over the internet today, but the battle for a spot in the high-earning realms is still fought competitively. Magento is an ace tool which has kind of leveled this completion a bit, but it also needs some deep-rooted skills to drive a successful eCommerce web avenue over it.

What value can a professional eCommerce agency add?

If a comprehensive and full stack Magento eCommerce development is what you are after, then a professional Magento website development company is who you want by your side. This is because while it is a simplified platform to work with, there are a lot of nuances which only a professional developer can appreciate and work well with.

Making the choice of the plausible team

Look for a team of developers who have experience in helming Magento development projects of varied complexities. A certified developer is certainly preferable, but you also need to look through the portfolio of past work helmed by them, before making the choice.

Why Choose Openwave?

What if you got all the above qualities of skill and experience quoted above along with a professional and agile approach to project implementation in a single team? Openwave is a conglomerate of all these skills and can bring in the experience of over a decade to your Magento web development exercise. We are well abreast with the best practices of the trade and can implement an architecture which supports a responsive and highly customized eCommerce avenue. Connect with us today and we can have a talented team of developers allocated to your project.

What factors makes a Web Design a complete failure?

In the internet era, website is the index of your brand. As more consumers rely on websites to learn about brands, the onus is on businesses to ensure that their sites are in trend and cutting-edge in order to capture and captivate their audiences. Paying attention to the UI/UX design of the website and retaining the attention of users is the best way for businesses to maintain their edge in the market. Most websites that fail to consider this tend to make mistakes that lead to their undoing.

Here are the common design errors that lead to failure of Websites

• Lack Of Images: The key to ensuring a large network traffic is to make the website easy on the eyes. A webpage that has no supporting images and is dull with a gaudy color palette is simply unattractive for users and can lead to protracted sessions on the business website. This can in-turn affect bounce rate. Place images at strategic places on the site and ensure that they boost conversions.

• One Landing Page: The design of your page is highly crucial. Opting for a simple for simple web design with a single landing page means that your users are not provided with navigability. This can have a serious impact on the bounce rate. Pay attention to your web design and ensure that it aids in improving the navigability of your site and keeps users glued to your page without leaving it midway.

• Lack Of Interaction: If the website is lifeless with no intuitive functionality and features, then it automatically loses on consumer interest. Your website is the tool that your customers use to learn about your brand. Having a website with no interactive functionality can simply make it boring. Opt for a design that is simple and built for function. This can help in making users access products of their choice with minimum effort. This coupled with strategically placed CTAs and flexible paying options can boost sales. 

Building a website? Hire expert designers and build websites that are eye-catchy. We, Openwave Computing, are a globally acclaimed IT firm and offer Web Design and Development services in New York. Get in touch with us today!

PHP - The Best Choice for your Website Development Platform

Businesses across the globe today seek to have a formidable online presence. Owning a website is today a dire necessity for businesses as consumers today are all over the internet. With this being the case, the demand for developing feature-rich websites is at an all-time high - and the platform that is most preferred for Web Development is PHP.

Programming Language is a hit with Developers:

Open source and Free

It is an open source language that is supported by thousands of developers across the globe and requires no licensing fees to build and operate. This makes it to build a web app at low costs.

Cross-platform compatibility

It is compatible with several leading OSs such as Windows, Mac OS, and Linux. It also boasts of compatibility with prominent web servers such as Apache and IIS. This makes it more flexible to deploy across several platforms with ease integrations.

Robust Security

As it is open source, it enjoys compatibility with hundreds of free security plugins that are available on the market. These layers make it easy for developers to integrate multiple layers of security on to the platform and make it robust.

Easy maintenance

The platform boasts of several tools that make maintenance more convenient. As it uses its own memory space, PHP allows easy operation of sites with large operations such as eCommerce and CRM. It also enjoys better loading time than other platforms.

Looking to build an internet-based brand? If so, PHP is for you! Opt for web development from Openwave Computing, a leading PHP web application development company in New York and take the first step towards carving your online identity.

Why should you pay attention while Hiring a Web Developer?

When it comes to developing and maintaining your business website, it is crucial to pay attention to who you partner with. In the age of social media, where even the simplest of typos and gaffes can blow up into a full-fledged scandal, paying attention to detail and ensuring accuracy should be your first order of business. If you are developing a web application, it is crucial to opt for a developer who can develop a solution that is tested rigorously and is foolproof.

Failing to make the right choice could lead to the following mishaps:

• Lack of Coordination: Lack of internal consensus and coordination in the development team could cost you in terms of the quality of the final product.

• Sloppy Coding: If the firm you are partnering with does not pay attention to the code then you are likely to end up with a product that is not scalable and faces a lot of bugs along the life cycle.

• Insufficient safeguards: The hallmark of a good developer is the security measures and safeguards they incorporate in the website. Improper security gateways could compromise your platform and leave it vulnerable to miscreants.

• Unsatisfactory deployment: When your development team is inefficient, it could severely impact the delivery timeline and the quality of the deployment of your product.

• Maintenance constraints: Code that is developed with an inexperienced team is likely to suffer from snags and bugs. Maintaining such a code is notoriously difficult as an unstructured architecture is likely to make it difficult for third-party developers that are tasked with repairs.

This is why you should hire a web development company that is experienced and well-rounded. Use these criteria to get the best partner: 

1. Technical Acumen
2. Operational experience in the industry
3. Quality assurance
4. Team Composition
5. Promised timeline for delivery.
6. Coding guidelines and standards.
7. Testing Practices
8. Ease of deployment
9. Product Maintenance
10. Cost of Development

If you are looking for a company who fulfills all the criteria mentioned above, then get in touch with Openwave Computing LLC, a leading web design & development company in New York. Give us a call today!